Introduction

West Niagara Cleaning ("we," "us," or "our") is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://westniagaracleaning.com or use our cleaning services.

We operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

Information We Collect

Personal Information You Provide

We may collect the following personal information when you contact us or book a service:

Full name
Phone number
Email address
Home or business address
Service preferences and cleaning requirements
Payment information (processed securely through third-party processors)

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address and approximate location
Browser type and version
Pages visited and time spent on our website
Referring website or source
Device type and operating system

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our cleaning services
To process bookings and communicate about appointments
To send service confirmations and follow-up communications
To respond to your inquiries and requests
To send marketing communications (with your consent)
To improve our website and user experience
To comply with legal obligations

Consent

In accordance with PIPEDA, we obtain your consent before collecting, using, or disclosing your personal information. By using our website or services, you consent to the collection and use of information as described in this policy. You may withdraw your consent at any time by contacting us.

Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our business (e.g., payment processors, scheduling tools)
Professional advisors (e.g., accountants, lawyers) as necessary
Government authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

We may use the following types of cookies:

Essential cookies: Required for basic website functionality
Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements (e.g., Meta Pixel)

Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for the collection or use of your information
File a complaint with the Privacy Commissioner of Canada

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business: West Niagara Cleaning
Email: westniagaracleaning@outlook.com
Phone: (289) 367-8441
Location: Beamsville, Ontario, Canada

Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, including the Personal Information Protection and Electronic Documents Act (PIPEDA).